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Frequently Asked Questions
Welcome to Mỡ Corner’s FAQ! Here you'll find answers to the most common questions. If you still can't find what you're looking for, send us an email, we're happy to help!
Accepted payment methods?
We accept payment via Paypal.
What currency do I pay in?
The currency is US Dollar.
The item I purchased is now on sale, can I have money back?
No. The prices stated on the website at moment of purchase is the price that applies. When finalizing your order, you accept the price.
Do you ship to my country?
Very likely, we ship to most countries in the world, just use the dropdown at the checkout to find your country. If it is not in the list, send us an email to check it out.
Where is my order being shipped from?
We ship all orders from Vietnam.
How much do I pay for shipping?
The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country and shipping option, we offer free shipping for domestic.
How is my order shipped?
We provide reliable worldwide shipping through Singapore Post. Depending on your location and the shipping method selected at checkout, your package will be delivered as follows:
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Standard Shipping: Your order is initially processed by Singapore Post and then transferred to your Local Post Office (USPS, Royal Mail...) for final delivery to your doorstep.
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Express Shipping: we use FedEx, DHL, or UPS for Express Shipping.
How is my order packaged?
All orders are packed with paper recycling box, wrapped outside with plastic.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can adjust/revise it. If you would like to make any changes, please contact us as soon as possible by e-mail.
When do I receive my order?
Normally, it will takes 15-25 business days for Standard Shipping and 7-15 business days for Express Shipping. If it takes longer, please contact us and we’ll have a look at what might have happened. Please be aware that bad weather and customs procedures can occasionally cause unexpected delays beyond our control.
Can I track my order?
Your order will be dispatched within 24–48 business hours. Tracking updates occur in two stages:
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Initial Shipment: Once sent, an email with our courier tracking number will be issued via the PayPal system.
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Local Delivery: After a few business days, you will receive a second email with your local postal tracking number as the package enters your local network.
Note: For US shipments, your USPS tracking number is updated immediately upon dispatch.
What happens if my order is sent to the wrong address or fails to deliver?
It depends entirely on who made the error:
• If MO CORNER made a mistake: If the delivery issue is caused by our error, we will take full responsibility. We will either reship your order completely free of charge or issue you a full refund.
• If incorrect or incomplete details were provided at checkout: MO CORNER cannot be held responsible for failed deliveries due to customer address errors. Because international courier policies vary, solutions are handled case-by-case:
• Package Destroyed: Some destination countries destroy undeliverable packages rather than returning them. If this happens, we are unfortunately unable to offer a replacement or a refund.
• Package Returned to Warehouse: If the package is safely returned to our warehouse, we can create a new shipping label to resend it to your corrected address. Please note that additional re-shipping fees will apply, and we can only send it out after the return process is fully complete.
Tip: If you notice a typo in your shipping address after placing an order, please contact us immediately before the package ships!
What happens if I do not receive my delivery?
If a package cannot be delivered because it was refused, it will be marked as an unsuccessful delivery.
Depending on international courier policies, these packages are typically destroyed at the destination country rather than being returned to us. Because of this, MO CORNER cannot issue a refund for any delivery that is rejected by the customer.
Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.
How much is international taxes and duties?
Customs policies vary widely from country to country, please contact your local customs office for further information.
What happens if I refuse to pay additional taxes and duties?
All customs fees, taxes, and import duties are the responsibility of the customer. If you refuse to pay these additional charges, your package cannot clear customs and will result in a failed delivery.
Because international couriers often destroy abandoned packages rather than returning them to us, we do not accept refunds if you refuse to pay for customs fees/tax duties.
I didn't pick up my order and now it has been sent back, can you send it again?
Because international courier policies vary, abandoned packages are typically destroyed at the destination country rather than being returned to our warehouse.
Since the original package cannot be recovered, we are unable to resend it or issue a refund. If you would still like to receive the items, you will need to place a new order on our website.
Can I return an item I bought on sale periods or Outlet Items?
No. The items purchased during sale periods/sale price or from outlet stores are typically final sale and cannot be returned/refunded or exchanged. When you purchase these items, you are accepting the price and quality as they are and agree that returns/refunds/exchange are not possible.